Privacy Policy

1. INTRODUCTION

Navtrex Pty Ltd ("Navtrex", "we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information obtained through:

• Our website;

• Freight forwarding services;

• Customs clearance services;

• Warehousing services;

• Logistics services;

• Customer enquiries;

• Quotations and bookings;

• Credit applications;

• Marketing activities; and

• Any interaction with Navtrex.

By using our website or services, you acknowledge and agree to this Privacy Policy.

2. COMPANY DETAILS

Navtrex Pty Ltd

ABN: 53 669 000 434

Address: 3 Farmhouse Road Westmead. NSW 2145

Website: https://navtrex.co Email: info@navtrex.co

3. INFORMATION WE COLLECT

We may collect personal information including:

Identification Information

• Full name;

• Company name;

• Position or title;

• Date of birth where required;

• Government identification details where required.

Contact Information

• Email address;

• Telephone number;

• Mobile number;

• Business address;

• Postal address.

Shipping Information

• Consignor details;

• Consignee details;

• Importer details;

• Exporter details;

• Delivery addresses;

• Customs information;

• Shipment contents;

• Cargo descriptions; * HS classifications.

Financial Information

• Banking details;

• Credit references;

• Payment history;

• Credit application information;

• Invoice records.

Website Information

• IP address;

• Browser type;

• Device information;

• Operating system;

• Website usage information;

• Referral source;

• Cookie information.

Communications

• Emails;

• Contact forms;

• Telephone recordings;

• Customer service enquiries;

• Chat messages;

• Social media communications.

4. HOW WE COLLECT INFORMATION

We collect information when:

• You contact us;

• You request a quotation;

• You book a shipment;

• You submit a credit application;

• You visit our website;

• You subscribe to marketing communications;

• You engage our services;

• Third parties provide information necessary for service delivery;

• Government authorities provide information required for customs or compliance purposes.

5. PURPOSES OF COLLECTION

We collect and process personal information for purposes including:

Service Delivery

• Freight forwarding;

• Customs clearance;

• Warehousing;

• Cargo tracking;

• Shipment management;

• Customer support.

Commercial Activities

• Preparing quotations;

• Issuing invoices;

• Collecting payments;

• Credit assessments;

• Account management.

Legal and Compliance Obligations

• Customs compliance;

• Export control compliance;

• Sanctions screening;

• Anti-money laundering obligations;

• Government reporting requirements;

• Regulatory compliance.

Website Operations

• Website functionality;

• Security monitoring;

• Fraud prevention;

• Analytics and performance monitoring.

Marketing

• Service updates;

• Industry information;

• Promotional communications;

• Business development activities.

You may opt out of marketing communications at any time.

6. LEGAL BASIS FOR PROCESSING

Where applicable, Navtrex processes personal information because:

• It is necessary to perform a contract;

• It is necessary to provide requested services;

• It is required by law;

• It is necessary for legitimate business interests;

• Consent has been provided by the individual.

7. DISCLOSURE OF INFORMATION

Navtrex may disclose personal information to:

• Airlines;

• Shipping lines;

• NVOCCs;

• Transport providers;

• Warehouses;

• Customs brokers;

• Government authorities;

• Border agencies;

• Regulatory authorities;

• Financial institutions;

• Technology providers;

• Professional advisers;

• Debt recovery agencies;

• Insurance providers.

Information is disclosed only where reasonably necessary for service delivery, legal compliance or business operations.

8. INTERNATIONAL DATA TRANSFERS

Because freight forwarding is an international business, personal information may be transferred to parties located outside Australia.

This may include:

• Airlines;

• Shipping lines;

• Overseas agents;

• Customs authorities;

• Overseas warehouses;

• Logistics partners.

By engaging Navtrex, you acknowledge that international transfers may occur where necessary for service delivery.

9. CUSTOMS AND REGULATORY DISCLOSURES

Navtrex may disclose information to:

• Australian Border Force;

• Department of Agriculture, Fisheries and Forestry;

• Customs authorities worldwide;

• Aviation security agencies;

• Port authorities;

• Government departments;

• Law enforcement agencies.

Such disclosures may be mandatory under applicable law.

10. COOKIES AND WEBSITE TECHNOLOGY

Our website may use:

• Cookies;

• Analytics tools;

• Session tracking;

• Security monitoring tools;

• Website performance technologies.

Cookies help us:

• Improve website functionality;

• Analyse website traffic;

• Maintain website security;

• Enhance user experience.

Users may manage cookie settings through their browser.

11. DATA SECURITY

Navtrex takes reasonable technical, administrative and organisational measures to protect personal information from:

• Unauthorised access;

• Disclosure;

• Alteration;

• Misuse;

• Loss;

• Destruction.

Security measures may include:

• Encryption;

• Access controls;

• Secure servers;

• Password protection;

• Firewall technologies;

• Monitoring systems.

However, no system can guarantee absolute security.

12. DATA RETENTION

Personal information will be retained only for as long as necessary to:

• Provide services;

• Comply with legal obligations;

• Resolve disputes;

• Enforce agreements;

• Maintain business records.

Information may be retained longer where required by law.

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13. YOUR RIGHTS

Subject to applicable law, individuals may request:

• Access to personal information;

• Correction of inaccurate information;

• Deletion of information where legally permitted;

• Restriction of processing;

• Withdrawal of consent;

• Objection to direct marketing;

• Information regarding how personal information is processed.

14. MARKETING COMMUNICATIONS

Navtrex may send marketing communications regarding:

• Freight services;

• Logistics solutions;

• Industry updates;

• Promotions;

• Company news.

Recipients may unsubscribe at any time using the unsubscribe mechanism or by contacting Navtrex.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

Navtrex is not responsible for the privacy practices, content or security of third-party websites.

Users access third-party websites at their own risk.

16. CHILDREN'S PRIVACY

Navtrex does not knowingly collect personal information from children under the age of 16.

If such information is identified, Navtrex will take reasonable steps to remove it.

17. CHANGES TO THIS POLICY

Navtrex reserves the right to amend this Privacy Policy at any time.

Updated versions will be published on:

https://navtrex.co

Continued use of our website or services constitutes acceptance of the updated Privacy Policy.

18. CONTACT US

For privacy enquiries, requests or complaints:

Navtrex Pty Ltd

ABN 53 669 000 434

Website: https://navtrex.co Email: info@navtrex.co